The Client

Empresas Berríos, the largest furniture store in Puerto Rico, is comprised of 32 locations throughout the island, a distribution center and a service department of over 60,000 squared feet. The Group also manages a furniture and household appliances rental business under the brand name “Rent Express”. Empresas Berríos is a proud Puerto Rican Group with over 33 years offering clients sincere, genuine, and committed service.

The Challenge

Empresas Berríos needed a more robust ERP system which could automate all processes from order to cash and from procure to payment, the entire accounting cycle as well as generating financial reports. Empresas Berríos also needed a CRM tool that could improve customer service, manage the call center, and handle product warranties and work orders. Additionally, it was necessary to implement a WMS solution that could handle the warehousing and picking processes, as well as resource or crew management and task assignments for receiving and dispatching merchandise. All these processes needed to be tightly integrated in order to achieve efficiency and visibility throughout the entire operation.

The Solution

Solusoft’s response to Empresas Berríos was to offer the Oracle E-Business Suite ERP World Class Solution. The project was divided in phases with the idea of allowing Empresas Berríos to start using the solution one module at a time. Solusoft’s consulting team started by designing and automating the financial and accounting processes, human resources and payroll. They also integrated “Open Card”, a credit card solution, with the Oracle ERP. As a second phase, Solusoft implemented the procurement and depot repair modules as well as the CRM module. Finally the third phase was the implementation of the WMS solution that involved mobile integration between PDA’s and the Oracle ERP.

The Results

The use of the Oracle ERP has allowed Empresas Berríos to achieve operational improvements thanks to the automation of key business processes. Today, Empresas Berríos has managed to achieve an unprecedented level of sophistication in key business areas such as finance, where all accounting information is consolidated, and reports are generated much faster using the Oracle integrated ERP. Also, there is significant improvement in other areas such as Human Resources and Payroll, where the recruitment to employee payment cycle is completely automated. Also, the Customer Service Department has experienced great improvements such as customer information from the moment the call is received. Today the Service Agent can visualize all customer information, generate service requests, and assign the technical crew to handle that request. All this from a completely graphical DispatchCenter that allows the user to see work loads and communicate via mobile equipment with the field technicians. All of these processes were done manually in the past and now are all automated with the use of the Oracle E-Business Suite ERP Solution.